June 21st, 2012
If there’s one thing you can learn from insurance fraud, it’s to never underestimate the possibility of deceit. And as always, the best way to counteract deceit is by being sharp in finding out the truth. So what does this have to do with lead generation (or a call center)?
As you’re well aware, a lead generator is supposed to tell you everything you need to know about a prospect in order to make a sale. You don’t just learn about an opportunity. You learn things that will help you achieve success with this opportunity. Things like the needs, the size, and the budget of a prospect company are just some of the interesting facts you can use so you’ll know (and show) how to be of best service to them.
The problem comes when businesses have become too lazy and would rather speed up the process in certain areas. One of these areas is the form of communication being used to connect with prospects. You see it when they automate their marketing messages and become purely dependent on attracting inquiries with as little outbound effort as possible.
Another example would be when they rely too much on online conversations to learn about prospects. They start conversations by going to social media sites or sending emails with interesting subject lines. Granted, these forms of communication aren’t without their perks. Emails don’t disrupt decision makers when they’re in the middle of important management tasks. Social media has the power to grant both exposure as well as insight into how the whole of the target market is behaving.
However, remember the issue of trust? This is where you need to question the reliability of these methods. You’ve probably read and watched many an advisory telling people to be careful about what they read online. It’s even more critical when it comes to having online conversations with someone. These warnings aren’t just limited to children or to keeping people safe from sex predators. It applies to businesses and professionals too. You shouldn’t be too trusting of the messages you receive from a prospect or the things you read up on their social media profile. In fact, even the networking sites themselves encourage their users to use real pictures and other means to show that they’re real people. That says a lot about how easy it is to put up false and misleading information on the Web.
This is why it’s very important to really verify the information you’ve gathered from online sources by using more real, more direct forms of communication. A phone conversation is one such form. It’s not that complicated. You’re hearing a real person’s voice. They’re confirming the things they’ve said in their messages, the addresses on their profiles, and what their company does. If that’s not enough (and sometimes it really isn’t), you can even set insurance appointments so that you’ll be meeting these people in the flesh.
Costs aren’t an excuse to not go to these necessary lengths. (Professional telemarketers can just be outsourced anyways so you don’t have to worry about hiring them all by yourself.) If you want to protect yourself from fraudulent information, then you must do everything to verify the truth.
April 5th, 2012
One of the trickiest things about being an insurance company is the situations of its clients make it work on a case-to-case basis. In other words, each of them has a specific need that makes them unique. Even if it’s just the insurance issues of a single individual, you will have to be as relevant as possible to his or her needs.
Can you imagine how much more complicated that gets if you were providing insurance for an entire company?
That’s the challenge often faced by many of those in B2B insurance who need really successful partnerships to stay afloat. It may not even matter if you’ve got an economy with businesses sprouting everywhere (e.g. Singapore). Your competitors will soon beat you to every, single insurance prospect if you don’t know how to determine their needs and expectations fast enough.
Some business gurus would suggest B2B telemarketing because the phone can arguably make for a faster qualification process. In fact, a business conversation can make for a faster exchange then even email. However, don’t think you can just get some numbers and start cold calling.
Decision makers may have spam filters set up to help them ignore email invitations and are too busy to be surfing the internet all the time, but their phone is no less unguarded and their time on it no less restricted.
If you want to be successfully telemarketing in Singapore, you need to put that phone in the hands of a professional. To play it safe, try outsourcing first to a company that has them first so you can at least know how they discover the needs of your prospects.
November 23rd, 2011
How often do you hear lawyers scream “Objection!”? Unfortunately, for cold-callers they experience hearing it, however, differently. After all, objection is part of day to day activities. For professional telemarketers, the main goal is to reduce, utmost to eliminate, having objection opportunities in tax lead generation.
Normally, we encounter firsthand experiences wherein some people dissents with what we believe. Some fight back while others capitulate. Cold-calling professionals, just like everybody else, can not guarantee an absolute success activity.
However, this does not mean to say that there is no way to minimize objection rate. There are several ways to easily manage this task.
At the top of the list is good preparation. A soldier armed with ammunition, tactics, and intellect will have a good chance of surviving in a battle field. The same is true when appointment setters are discussed. Having sufficient information or more with the customers needs and profile as well as the company’s products and services will shield a professional telemarketing from getting a red mark.
Second, reduce the opportunities for objections to happen. Appointment setters should know beforehand what sort of inquiries and arguments a prospect may raise.
Another method is to effectively manage objections. When it is inevitable to avoid objection, the best remedy is to correctly answer the objection in a polite manner. Make it sure that the qualified tax leads are not offended and at the same time gets a proper response.
Ready for your next call? You should.