How the Technical Support Group is Directly Related to the Quality of Telemarketing Services « ledgerleads_blog

How the Technical Support Group is Directly Related to the Quality of Telemarketing Services



June 28th, 2013

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Team work is extremely important if you want to provide your company with the best telemarketing services regardless of the type of leads you’re generating for them, whether it be insurance leads, financial services leads, tax sales leads, wealth management leads, among others. You must also develop sympathy within your group in order to function properly. However, there are different levels of sympathy that can either make or break you as a team and these are:

  • Apathy: This is quite unhealthy since the members are not really concerned about each other and their work in particular. They are quite indifferent to their goals as a team and do not really care whether or not their objectives are met, or one member is finding it difficult to leads for financial services. They will collaborate if pressured to do so but their hearts and minds are really not into it.
  • Considerate: This is quite common in any financial lead generation campaign where the associates exude care and concern for each other and their work. However, this concern is not distributed uniformly within the group. In other words, they are selective to who they are considerate with although they respect everyone’s right to either accept or decline themselves from getting involved in the issues and challenges confronted by the entire group.
  • Empathy: This by far is the highest level of sympathy a group can have for each other. It is characterized by team members who are emotionally mature and have deep and genuine concern and compassion for one another. They are always encouraging and supporting each other in order to achieve their common goals and are willing to work with each other to surpass all obstacles that may come their way. They know each other well, their strengths, as well as their weaknesses and never do anything to pull anybody down.

Bear in mind that you will not only generate and maintain your clients depending on the level of sympathy you have for each other as a team, you are also doing this for your own well-being. If you can give the highest sympathy to each and everyone in your group you will not only be able to survive tumultuous times together, but also provide exemplary telemarketing services for your company’s business development.

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